1. Master Service Agreement Scope
These Terms & Conditions govern all engagements between Synaptic Media ("the Studio") and our enterprise clients. Individual project deliverables, sprint schedules, and investment thresholds are specified in mutually signed statements of work (SOW) or initial project proposals submitted via our New Delhi briefing desk.
2. Milestone Payment Architecture
To maintain executive partner focus and zero change-order surprises, billing is structured across transparent milestones:
- Project Sprints (Web Design, Branding, Digital Strategy): 40% upon project kickoff, 30% upon approval of design architecture and interactive prototypes, and 30% upon verified deployment to production servers.
- Ongoing Retainers (Performance Marketing, Google Ads Management, SEO/AEO): Billed monthly in advance on the 1st of each calendar month. Media budgets are billed directly to client ad accounts without markup.
3. Intellectual Property Ownership Transfer
Upon receipt of full and final payment for any completed deliverable, Synaptic Media transfers 100% intellectual property ownership of custom source code, brand assets, vector graphics, video files, and campaign architectures to the client. The Studio retains the right to display non-confidential excerpts in our visual portfolio unless prohibited by a bilateral NDA.
4. Service Warranties & Support
Synaptic Media warrants that all custom web applications are built to W3C standards, optimized for Core Web Vitals, and free of malicious code. We provide a complimentary 30-day post-launch warranty period to resolve any functional regressions or browser compatibility issues.
5. Governing Law & Jurisdiction
This agreement shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or related to these Terms & Conditions shall be subject to the exclusive jurisdiction of the courts located in New Delhi, Delhi (110020).
Synaptic Media Headquarters
DPT 808B, F-79 & 80, 8th Floor, DLF Prime Tower, Okhla Industrial Area, Phase 1, New Delhi, South Delhi, Delhi – 110020, India.
Direct Executive Line: +91 91099 21729
Email: hi@synapticmedia.in